I love turning leaf! The staff are so kind and helpful. If you have questions, they always help. Theres sometimes cool deals on international foods or samples of products. Pets allowed inside too which is cool. And they have a rewards program.
I am starting off with the reason I will no longer shop at this store that I frequented anytime I was in the area for my vape supplies. The clerk grabbed the incorrect item (and I didnt check it before I paid and walked out) I instantly turned around as I noticed they gave me the wrong items (and the prices werent correct either for it) but they told me they were unable to return it due to store policy I could only get in store credit. Which would not have been a problem if they actually had the items I needed. I wasnt rude or disrespectful, as I understand being in the service industry, but I couldnt purchase anything else, so in store credit would do me zero good. This policy unfortunately lost a loyal customer, and I will tell others who I have sent to this store about my experience. Since we do not live in the area, we stock up on vape supplies, so our purchases are substantial each time. We will now take that business elsewhere as I do not want to risk getting things I can not use and not be able to get my money back. If it was my mistake, I would not have had a problem, but this was not my issue, rather the employee. I highly suggest changing this for future customers.Pro: This store is clean and well organized, which is why I preferred it prior to this experience.
This shop was my first and only stop for cigars, getting ready for the weekend. Decent prices, about on par with the area. There’s a large walk in humidor and some cigars you won’t see in the rest in Duluth, worth checking out.The shop was clean and everyone was helpful. Well placed to be a convenient upper range cigar provider for the Hermantown area.Will be back again.
Emily was absolutely lovely! She is very professional and very personable I was charmed I cant wait to go there again soon !
*update* After 3 years of coming here, this shop is STILL my favorite. The store is clean, neat, and all the staff members Ive met have been nothing other than amazing and helpful. I highly recommend Turning Leaf for CBD, vaping, and other smoking needs! I also enjoy their rewards program.
I usually go to their other location in uptown because I live near there but I was out of town for a concert and Alex and Kirstie were extremely kind and cool people. Amazing customer service and Kirstie has decorated the store beautifully. Will definitely come back when I’m up here again!
The staff is very friendly and seem very knowledgeable about the product willing to listen any questions you may have while youre at the shop great consumer service would definitely go there again
Probably the nicest smoke/wellness shop Ive ever been in. Great variety of products, including for animals, and helpful and knowledgeable staff!
They are no longer going to carry the Wild product. Not happy about that. Do not like the taste of the other brands they carry.
Partner thinks this is the store. The CBD painrelief stick really does work
So many great things to say about this business, but the customer service was hands down the best I have ever experienced at any place of business in my 37 years of life. They have an awesome variety as well.
I. AM. HOOKED. You have to come in and take a look at the products in this shop! Amazeness. Ladies...Farmhouse products are calling out to your skin. Great spot for unique gifts. My new fave spot for sure!
This was the first time I had been to this location since they purchased the store that was previously here. My initial thoughts were on how clean and calming the store is. They have a very welcoming atmosphere and the employees just added to it. Everyone there was very nice and quick to offer help.
They have a lot of products to choose from and always have friendly, helpful staff on hand for questions. The store is always clean and welcoming, and is just a short distance off of 53 near the mall and tons of other stores and restaurants.
Great products!! Staff is super friendly & upbeat. I know everyone is new but even if they aren’t super knowledgeable about something they research & find the answers; going above and beyond to get you the best fit items for what you’re looking for.
Went to check out their pod devices as I wanted something smaller than my box mod. The staff member there was very knowledgeable and patient with all my questions. Its a very nice shop, and a cool atmosphere. Nice selection of all vape related stuff. Higher end devices at reasonable prices. Large selection of juices as well. I highly recommend at least poking your head in and looking around. Ill be going back.
This place is awesome, novice of it all but Matt was a big help. Encyclopedia for all wears in his store. And if you have the coin Id recommend this place. Cheers Matt!
Ive been vaping for 6+ years now, and Ive come to realize that theres typically two types of e-shops; decent and horrible. Its very rare that I find one that stands out exceptionally. However, I was obviously impressed by these guys enough to write this all out. The place has a relaxed vibe to it and the team and management are always super helpful and knowledgeable. Customer service is a 10/10 and it doesnt feel faked or forced. If I were you, I would even bother checking out that next shop you were gonna research unless you REALLY want to. Just come here; you wont regret it!
Everyone who made this place great left. The new store manager spoke poorly about the previous people for leaving and frankly, I don’t blame them. Also, very poor taste to speak about employees former and present to people’s whoms business it is not. The feel, expertise, and selection all made this my favorite shopping errand… and now it’s gone. The new people don’t know enough to be able to suggest oils, there’s no hard copy menu, no menu on the website, and the oils are too far away read and figure it out yourself. And now they don’t have atomizers for my K1. I don’t need my vape shop to have ultra cool hip pipes and boutique witchy stuff (still speaking as a semi-paganish atheist), I need a welcoming vibe and friendly knowledgeable people with a logical supply. Y’all (the business) lost a treasure in your people and environment. :(
This is the only smoke shop I will use! I actually feel safe walking into this shop, calming atmosphere, and EXTREMELY educated and friendly staff. PLUS they really take the wellness part of their business seriously! Its not just a vape shop. They have a huge array of products that have helped me learn to manage my chronic pain after a life changing diagnosis. Truly a great CBD & wellness store that also sells high quality nicotine products 😂. I highly recommend over every vape shop in the duluth superior area and Ive lived here much whole life!
Walked in with no greeting or acknowledgment I was there, as a new buyer of vape products I wasnt impressed. Finally someone greeted me, didnt get his name (possibly Noah? After calling and asking), he was the most helpful for me being new into this. Helped me all the way through. Very knowledgeable and helpful at meeting my pricing needs and liquid needs. Wouldve been 5 stars if everyone was more approachable but I didnt feel that aspect was there when it needed to be.Edit: seemed as if staff was more talkative and inviting to regular customers.
Always so welcoming to walk in and be greeted instantaneously. The employees are very knowledgeable and friendly. They can help anyone new get their foot in the door of the vaping community. And cant forget their comparative pricing on mods, liquid, and so much more!
Super nice shop! Great selection and inventory with helpful staff. Dog friendly.
The cool vape shop is dead. I miss how the lake effect staff was knowledgeable and helpful. I miss how lake effect was focused only on vaping and I really miss the bar-like setup they had. I am actually depressed by how much it has gone downhill since the management changeover. I really strongly dislike how woo and homeopathic it has become. I really miss how laid back and relaxed the old staff was too, the new staff are much less knowledgeable. If I could give 0 stars I would. Esp after noticing the one 5 star review is from the owner
I just was in there with my fiancee about a half an hour ago and got a brand new Wake Bigfoot mod and some new e-juice Had the same guy Ive had the other 4 times Ive been there. I see alot of negativity about customer service and prices. Ive had nothing but exceptional service everyime Ive been there and I looked around and got all my stuff at the same price as everywhere else. We love our new mod and I this shop and will continue to go here when I am in the area.
I love this shop! Very helpful, patient and knowledgeable staff, good prices and an awesome selection of juice to choose from! Hands down the best customer service ive had in awhile. Keep up the great work!
The customer service is really unpredictable here. Day time staff is consistently good and helpful, whereas there are nights where youre lucky if the staff will acknowledge your presence, say hello, identify themselves as staff as they vape in the lounge with guests, (or as I found last night, even honor their rewards system, sorry bro, too late.)Never again if I can help it.
Matt was amazing! He knows his stuff and was extremely friendly. I will go back because of him alone!
Prices are a bit high but they make up for high prices with great quality products. You get what you pay for. The customer service is exquisite. Always friendly, always fair and in some cases they will help you find what you need if they dont have it which is extremely rare.
I was able to look through their excellent website and know exactly what I wanted when I walked in the door! They have a unique and very good selection. Im certain I just chose two new favorite flavors! Their prices are reasonable too. Friendly service. Very clean and well organized store!
You will be hard pressed to find a vape shop that has a better group of people that work there, and their knowledge of the products they deal with would be hard to equal.Keep up the great job ... 👍
Very awesome place they have a great selection and the guy there Matt did a awesome job with all his recommendations and has great costumer service...
Great atmosphere and very helpful staff but you are paying for it here. Paid $17 for a battery because I was in a jam but not my first experience there. They offer free coil builds for drippers. Not sure how advanced they will get for free but if you want a simple macro coil your good.
Great staff, love this place!
Friendly and knowledgeable staff with a great atmosphere. They have a ton of different liquid and plenty of mods and tanks to get the setup youre looking for. Ive been shopping here since they first opened and wouldnt go anywhere else in town. I highly recommend checking them out.
Staff is kick ass. Best selecton of liquid Ive come across in Minnesota. Lots of out of State stuff (Primitive Vapor Co.!!!) I only recommend this shop (both its location on Maple Grove Rd. And its Woodland Ave. Location). The customer service is second to none. Kick ass shop with kick ass liquid and kick ass staff.
My wife and I come to this place for everything vape related. They actually answer your questions and dont make you feel like your just money. Everytime we come in were greeted with hello and friendly staff. Always great deals on juices. Great selection also.
Sold Sleep BLNCD CBD+CBN Gummies for sleep and pain for my husband after knee surgery. Told the number one seller for these issues. $40 dollars down the drain! No re draidrain.was told
I have been to both locations and the one on maple grove is always the go to. Top notch service everytime at that location, best products and great atmosphere. Employees are great and it makes you wonder why you would even consider going to cigs for less or the smoke shop(s)
Super professional and helpful! Had no idea what I was doing and the very kind man behind the counter explained everything quickly and kindly. Space is clean and well organized. Nicer than an average smoke shop. Thanks!
This is the most beautiful Vape shop in the state. Products and staff are awesome! Atmosphere is relaxing and has a high class feel. I would visit often if I lived near here.
Disappointed with my experience here, I bought vape juice and you can’t even smoke it. I tried it in 3 different vapes, 2 of them had brand new coils. You should have your juices on display out of the boxes. My coils are now wrecked with that terrible juice. So I’ll be going to superior to get new juice and coils. 🤦♀️
Love it most definitely best vape shop around friendly, helpful employees chill atmosphere! If your just starting or been vaping for years this is the place to go great prices and deals!! Best customer service youll get from a vape shop in town there willing to help and give tips on anything they can!! And they have thee best juice selection youll find anywhere around here!! If I could Id give them more stars for going above and beyond!!!
Good folk. Flavor profile is spot on. Wish they made their own juice. Standard price is $20 for a 30ml. A little off the beaten path, but I would visit again.
Love the store. Great prices and good selections. Staff is friendly and helpful for people new to vaping. If you havent been there check it out!
I arrived into a well-dressed room of men vaping. That is where the enjoyable, comfortable experience ended. I could tell one person worked there; it wasnt his greeting, just that he was behind the glass counter. There were three other folks there. Maybe they worked there, but judging by their demeanor, they were tools who judged anyone who walked in. Even if I asked a a question, I felt thirst for condescension all over everyone there; this includes the second man working there. The shop would have a very nice atmosphere. It would have a manageable selection of products to choose from. The fact is, not being able to find an employee to help you find a flavor, or even an employee to greet you, makes for an unpleasant experience.
Best vape store in the Twin Ports and surrounding areas. I love their rewards program! Its always nice when a business shows their loyal customers appreciation!
Been a regular for years to lake effect vapor and theres a reason. Very friendly and helpful. Always willing to spend the time and find exactly what you need. And carry some great vape brands such as five pawns and sicboy. If you are visiting the area and vape this store is a must stop.
Very awesome service with great guys working there who know what they are talking about. Have a plethora of flavors of e-liquid as well as hardware. Definitely worth stopping in if youre in the area!
Great shop and good product, though I wish every time I went in there I wouldnt get some sideways glances from the employees. I feel as though Im not wanted there the minute I step through the door
Nice and clean store. Had some things I have not seen in store for some time. This was refreshing to see and the staff was friendly as well. If you are every in the erea Id say check it out!
VERY helpful staff, had answers for any question I had. Great selection of juices for great prices.. I live an hour away buy will be traveling back here again soon
Very helpful staff, able to answer all my questions and were knowledgable. I will return based on the customer service provided on my visit. Picked up a new Vape, some flavor, and some oil.
This was with out a doubt the WORST customer service that I have ever received. After spending 20 minutes waiting for assistance the clerk completly ignored us and pushed past us to help other customers that had just walked in. Not once did either clerk acknowledge that we were even in the store or that they intended to help us. We left without any service which is fine. My money is better spent elsewhere.
Amazing service well inform staff nice facilities the store went far beyond my expectations to help me.Theyve definitely made a repeat customer.
Had a little screw up with my order, GM Gunner offered to get my online order out that day. Little did he say they would personally deliver it to my home with a little extra items included. Above and beyond customer service.
Great customer service. First time vaping and made me feel comfortable and answered a ton of questions. Would recommend!
Quality no complaints I have gotten to know the staff who are really nice and know exactly what your talking about even if you dont know how to describe what your looking for !! If you need vape products in the duluth area stop by you wont be sorry
Matt was beyond knowledgeable and had very helpful recommendations! Im definitely going to be a returning customer!
Great staff. Friendly and helpful. Good quality products. Highly recommend going for your vape and CBD needs.
Very nice store. The guy who helped me was friendly and gave me tons of info before and after I chose my vape 😊
Some backyard boogie vape shop. Low tier ass juices only. Only good thing about this shop is the selection of mods 2 choose from but if you want new juice just go somewhere else it’s disgusting.
Wonderfully store very knowledgeable staff friendly atmosphere quick in and out if you in hurry
Chill and knowledgeable staff, good selection of devices and juices, and new location next to Kwik Trip also makes parking and accessing the business much more convenient. Highly recommend this location!
Just had a great experience at the maple grove location! The gentleman that helped us was knowledgable and made it very easy for us first timers!!! Will be back soon!!!
Great place to chill and vape. I just moved up here and was told about this place. The. Vape juice they have is very good and the staff are chill as hell. If ur in Duluth this is the vape shop you need to be going to hands down.
Really sick of coming in here and seeing people vaping inside. Its against Minnesota law. Stop letting your patrons do it. Maybe remove the bar since it only encourages loitering of people who dont have anything better to do. On top of that prices are 50% higher than anywhere else on tanks and mods.
Best vaping shop in town .. They let you try all the juice they carry so your not blind buying.. Very knowledgeable and friendly staff.. By far the best vape shop Ive ever entered..A+++
Always friendly, and knowledgeable staff. They have a great selection, pretty much anything for any style of vaping.
Amazing store, employees are always helpful and willing to assist with any problems I have, the best ones to see are Dan and Gunnar!
All my questions got answered and the prices were reasonable all products purchased worked the way the staff said that they would... Thanks Alice
Friendly and knowledgeable staff. Good prices and well spaced staff for 6 ft apart shopping.
THE WORST CUSTOMER SERVICE! THEY DONT KNOW HOW TO TREAT CUSTOMERS! DONT EVER GO HERE! Go to superior vape shop it’s way better an they more selection an they treat there customers very good
Amazing custumer service along with a huge selection of juice, bakery and fruit flavors. Staff is very knowledgeable and helpful.
I would avoid them unless you wanna be threatened by their Rogue employee Jake Alberg is all over Facebook threatening people left and right really making a bad name for your company.
Love these guys. Very knowledgeable and helpful.
Great prices, great service, and a great setup for both shops. Best place to buy E-liquid in northern Minnesota.
Usually good service, nice place. can be some what busy.. Mostly college kids so what can you expect, never had a bad experience.
The staff were extremely helpful and answered questions well. Great experience. I would highly recommend this place .
AWFUL waited 20 minutes for a bottle of juice employees seemed to careless about helping me with my selection will never be returning and will tell everyone who will listen to not to go either. Now GOOD DAY!
Great staff, no just trying to push a sale but really build a customer base.
Great place! Wonderful people always willing to answer any questions you have! They go above and beyond to make sure you are happy
Amazing staff and friendly will always swing by when Duluth
Beautiful store. The staff are very friendly and knowledgeable.
Knowledgeable staff. Very friendly. Good amount of options for however you vape.
Nice store inside, decent selection, and nice staff who are knowledgeable... but one of the more expensive places around.
Great atmosphere, very knowledgeable staff! Awesome selection and service!
Very nice customer service! Felt welcomed even right before closing. (:
Staff is always friendly and they have a good variety of products.
Not only helpful but also very informative. Matt is wonderful.
Great location, average price and selection, 5 stars for hooking me up with a $30 kit when mine broke, thanks a million!
Staff is wonderful, store is clean and selection of products and flavors is good.
Very knowledgeable staff and great prices beginners to expert they got something for everyone!
Don’t go to this store everything is overpriced and you can find a better deal at any other vapor store
Always friendly and knowledgeable people here, reward points program is where its at!
Nice people in there, lots of flavors to choose from. A little pricey but still not bad
Good people. Good atmosphere. Amazing selection and knowledge. Highly recommended!
Great recommendations for ejuice, decent selection, helpful staff. Had everything I needed.
Kevin and Katie were very helpful with all my questions.Thank you very much!
Great service, high quality product, kind inclusive staff.
Nice, polite staff and good selection
Good selection, little higher priced but quality of products matched the price.
These people were awesome and they have some pretty dope juices to try
Friendly staff, knowledgeable and had a good selection of flavors.
Nice this is just a vape shop, not filled with other merchandise, knowledgeable staff.
Very modern, sleek store. Love the place, and the people there are very helpful!
This used to be the premier Vapor Lounge in the Twin Ports. Now its just another headshop.
Best customer service you will ever find at a vape shop. 5/5
Great prices, nice staff, lots of good stuff
Eric is awesome. Awesome place to chill and very knowledgeable staff.
Best vape store in the Duluth area, widest and tastiest selection of e-liquid and e-cigs
Best costumer serves in town for your vaping needs
This place rock, keep the Kenwood store open!!! Please ???Staff is awesome
Great place with friendly staff and good products.
Amazing staff & products!!
Great customer service gunner knows about the product he is selling
Great customer service and great place to shop and learn
They take care of every need. Very knowledgeable
Friendly and knowledgeable staff with great prices
Great store and very knowledgeable staff!
Great, helpful staff!
Best vape shop, hands down. Flavor for days
As always, great service and great staff! Thanks Jake.
Good product and nice guy who helped us.
Very informative and helpful in choosing the right equipment!
Best shop in Minnesota. Everything you could ever want.
Good supply of liquid and coils at reasonable pricing.
Cool place matt was great
Knowledgeable staff, & reasonable priced products
They helped very good nice people and place
Great customer service always friendly 👍
This Place is the Best,will Go without,before I go anywhere else!!!
Good product and nice lounge inside too
Very helpful. Would recommend.
Great staff and great prices.
Always friendly staff
Just a fog in store awesome selection...but spendy
Friendly and helpful staff
Very nice staff and very helpful
Always chill there super helpful
Love the outstanding customer service
Eric was super helpful and informative
Really good service and products
Quick and easy very friendly
Good prices >shausjsuaushensisiwhsiwjsisioaowoaowoaoawoowow
Great place and great people.
Great people very helpful
Good customer servic
Helpfull people, chill place
Great place and service
Very good experience
Nice place and friendly
Awsome
Love the selection
Fantastic service!!!
Great value
Pleasantly surprised
Helpful
Nice
Awesome place
Nice place
Yahtzee!!!