Massage Envy

With nearly 20 therapists to choose from, Massage Envy offers a wide range of styles of massage. Relaxation, Deep Tissue, Hot Stones, and Deep Swedish are just some of your options. Ive enjoyed every massage Ive gotten there.

Ive been attempting to book a couples massage for almost a year. They have called me the day of and cancelled one of the appointments for the fourth time now. Then when we reschedule its four months out (todays August appointment was rescheduled from our cancelled April appointment). Today the employee hung up on me when I asked them to bump someone else since we get cancelled every time.I did actually go by myself one of the times they cancelled one of the appointments. My massage was very weak and I usually request less pressure but this was zero pressure.

Although I have been a massage envy member for years, this was my first time trying the Clive location. What an absolute disappointment! It literally weeks of calls just to get on the calendar. The room was cold, so was the lotion/oil. Despite my request to turn up the heated mattress pad, I still left chilled. I requested lighter touch as I do not enjoy a deep tissue massage. I mentioned severe pain in my lower back and in my shoulders and neck area. It felt like a five year old was rubbing my back. One of my main reasons for coming in was for the hand treatment. That didn’t happen. When I mentioned it to the front desk, instead of offering a solution of some sort, she simply said… I wonder what happened? Your therapist must not have seen it on her tablet. I noted it… I’m never a fan of the blame game. And I’m definitely not a fan of this Massage Envy. So much room for improvement here….

I personally have availed Massage and Facial services here. They do a nice job and I am satisfied with their service. I’d give a 5 if not for massage where they do not target the whole body for a full 60-minute massage. They target the problem areas after consulting you which is great, but would be an overall great experience if they give a general full body massage too. Their membership option is good and even if you tend to miss a month’s appointment, they accommodate it for you (not many places do that). Their facial services are also must try. I personally felt pampered and my skin looks better just after the first session.

Wade is an excellent Massage therapist. Everyone @ the front including the clinic manager Juliet were friendly & helpful. As usual my experience was gr8. Thanks Massage Envy Ankeny💯🙏🏾

Love the staff, front desk is very friendly and I love Teonna, she takes time & really listens in my consultation to understand what I want & need and delivers an incredibly relaxing massage. Immediately signed up for a membership, well worth it!

Massage envy in Federal Way is fantastic. They have the best customer service. I recently canceled my membership with them, just because it is/was hard to find appointments really at any of the locations. Their membership is worth it especially if you only go once or twice a month. They have great enhancement add ons as well. Ive tried the muscle therapy, CBD oil and the CyMe boosts, all great additions to a massage. The CBD is by far my favorite and I definitely think it works to really relax you. I have not yet done a facial here, but that is due to personal reasons. But I highly recommend if you can ever get into the massage envy federal way location you check them out. GREAT front desk service, so helpful and the massage therapist are also very wonderful. Ive yet to have a bad experience here!

Ive been coming here for over a year and consistently get very good massages. Ive had 5 or 6 different masseuses, all women, and I only disliked one of them. Two of them, one named Ashley, knows about my back issues and always leaves me refreshed. The other lady, her name escapes me, is also very good. Shes a bit chatty, but I enjoy conversation. The others were very average, not good or bad. I pay $60 a month and typically tip 20%. Im unsure of the quality behind their other services, but the membership prices here is pretty fair.

I had a severe back injury a few months ago and my back has felt like one giant bundle of painful knots ever since. Andrea worked with me and was phenomenal. She corrected muscles that I didnt even know were a problem until it was fixed. Will definitely be back.

Absolutely amazing. They offer a variety of spa services including facials, massages, etc. Their therapists are top notch. I’ve been to many other Massage Envy’s and the staff here is so much better than anywhere else I’ve been to.

Great service. They are very kind and caring. Good rates and services!

They short you on your time, start late and finish early. Rooms are small, claustrophobic and feel dirty. The couples room is the size a non-couple room should be. If you have already paid for a massage and dont show up they charge you a 2nd time, so you double pay $120 for a massage you never receive. I can see perhaps loosing the prepaid massage, but to charge you again? Very unethical and rude owner and managers. Dont get locked into a contract with them, theyll never let you out and will auto renew taking your money as long as you can without refund. They wont even cancel it if the contract is up and you notify them. You have to physically go into their office and fill out paper if you want to cancel. They want your money and could care less about customer satisfaction and providing a fair service. Avoid this place!!

I purchased a 6 month massage package for my girlfriend. That was a mistake. Apparently when you sign up, you are signing up an automatic renewal. If you dont catch it, well...tough luck. I spoke with a nice lady that was willing to meet me half way which was 5 months. So half way at $60 a month equals $300. That means I went over by 10 months or $600. Thats a hell of a package! On top of that, the front desk people, per the companys admission, are supposed to inform you of this automatic renewal. They didnt do that for me. Mistakes happen, I get that. Then they should make it right by refunding me the money. I even asked if others had this issue and I was told that they did. So Im not alone in this. Also, you cant cancel unless you send them a cancellation form. Luckily for me the lady that helped me was willing to cancel my contract on the phone. So why wasnt that done before hand? I live out of state now (I did inform them of on my initial call) so I am thankful for that. So, seeing that others had this issue and the fact that the company was willing to refund me $300, and the fact that front desk personnel are supposed to be trained to inform perspective customers about this, well, this tells me some things:1) Its not obvious to perspective customers to staff must be trained to inform them of this contract.2) Others have had this issue so Massage Envy is aware (or should be at least) that this part of the contract is not readily noticeable (probably fine print) to its prospective customers hence the need for point # 1 (see above).3) This is a terrible business practice that they are aware of and continue to do so in an effort to make money off of the ignorance and trust of its customers.I am completely done with Massage Envy. I will never give them a dime and I strongly encourage that anyone who reads this do the same. The massages werent even all that good. Just so-so. Garbage company!

I dont usually write reviews because I am a believer in the customer is always right but I do find that customer service is a dying art these days so when I find it, I want to shout if from the rooftops!!I am so impressed with Heather at the Clive location of Massage Envy that I just have to sing her praises even though it might make her so popular that I wont be able to get in to see her when I want/need to! Heather is so professional, kind, knowledgeable, helpful and talented in her skills. I have had appointments where I needed extra attention on a should or wrist or just wanted an overall relaxing but productive massage and Heather hits the mark EVERY SINGLE TIME! She begins every session with asking me what I want and where I would like her to spend her time and efforts. Since my bodys needs are always changing, Heather is great to respond accordingly with what she focuses on during my session. I always have a 1 1/2 hour long session and find that it flies by leaving me in much better shape than when I arrive. Heather also gives me suggestions on what stretches I can do at home to help continue to feel better once my session with her is done. THANKS SO MUCH HEATHER....I appreciate you more that you will ever know!

Massage was good – and were able to schedule an appointment with short notice. They asked if Id like to pay before the massage... which was fine, but it included gratuity (which of course they had a print-out of suggested amounts). Seemed a little odd as that diminishes any real incentive for the therapist to do an above-average job. There was a male receptionist that kept banging things in the lobby and due to either the volume of his voice and/or lack of sound dampening between rooms, I could hear him talking throughout the massage. It kind of ruined the experience. Rates seem to drastically increase after first massage if you don’t become a member. Leaving gratuity at the end (if you pay by credit card) is verbally communicated to the receptionist for all to hear vs. writing on the receipt. My guess is this is intentional.

Consistently disappointed by this place. A 60 minute massage is really 50, because they start 5 minutes late and end the session 5 minutes early. I havent found a masseuse that I like yet and Ive tried 8. I just got jipped out of a massage because someone else took my masseuse when she called my name while I was trying to check in. When I tried to tell the assistant she shrugged me off and I wasted 40 minutes of my time while they tried to figure out their mistake...

I had a horrible experience here. They told me I could cancel and then continued to take money out of my account. I have not used any of the massage credits because I have asked three times to cancel. They will steal your money which is why there is such a large lawsuit against them right now. I would recommend not getting involved with this company.

I would not recommend anyone to purchase a gift certificate from this place. Ive never seen a place require a credit card to hold an appointment for something that is already paid for. Nothing is mentioned about this when youre giving them your money. I will never return and will turn away as many people as possible away from this company! Very poor business practice and would never buy a membership. BUYER BEWARE!!

Had a great massage here - which was one of my first massages. But overall staff was friendly & attentive! Decently priced & overall experience was pretty good!

I had a great visit to the Massage Envy in Clive. My therapist Lucinda was awesome and did a fantastic job of focusing on what I really needed. Ivery been to locations across the country and the staff in Clive have been some of nicest I have worked with.

Love the location and people at this site. Massages are professional, clean environment and friendly staff when you arrive!

My first time here getting a facial and massage!! Ashley was Amazing!! I fell asleep.. I will be coming back.

Auto renews without email notification even though they claim they sent it. Puts a 60 expiration date ON THE PRODUCT YOU PURCHASED if you cancel. Oh by the way, they told us to cancel you have to fill out a form. But no, they cant send it to you. You have to waste more of your money to go in there and fill out a form. Ive have dealt with so many companies that value their money with no regard to their customers lately that it makes me sick. I will not go back and I do not recommend to anyone.Edit: I forgot to mention they wont refund the session either. Once its charged its over. And the local office will take no responsibility for anything. It was nothing but corporate office does it. Cooperate office this. Corporate office that.

Had an amazing massage the first time around, the second time was not as great. I dont get much out of having my legs or face rubbed and even though that was in my profile, the 2nd masseuse seemed to focus on these 2 areas. So far its been a crapshoot.

Gina and Ashley were great. Little bit of an issue with our appointment but management generously made up or it. Excellent customer service and massage!!

The massages and facials are great dont get me wrong but members beware and read your contract carefully...If you have to cancel your membership you loose the money that is auto withdrawn and you dont get it back..You can only transfer it to someone... Not a very good way to do business if you ask me...I will not be sharing this website with anyone...Only because I have to so I dont loose 2 1/2 hours of time paid...🤔😕😤

Tried to call to make an appointment and no one called me back. Even requested through their web site and no responses. I need a professional deep tissue massage, and am more than disappointed with this place.

Millie is great for facials she has great bedside manner and is very gentle and kind . The rooms are always clean and even massage are good

Tim and Taylor did an amazing Job , highly highly recommend.Tim was very respectful and treated me very professionally. Definitely will be coming back !!

Love the therapists here. Jesse is fantastic!! Front desk staff comes and goes a lot, but would still recommend this location.

Amazing customer service!

Best massage in town hands down. Professional and friendly staff!! I would highly recommend

Wonderful massages that have done wonders for my back problems. Great therapists. Friendly staff.

Great staff up front. Pam gives a great massage and Ashley does a wonderful facial.

Wowie. Its actually really nice. Super professional. Doesnt matter who you get they are all good.

I cant ask for much better message work than the employees that they have. I have used the salon for several years.

Who doesnt love a massage!? All the staff cater to your experience!

Monthly membership, very good therapists, close to home

Good service and professional massage therapists.

Best place on town to get a massage!!

Great crew, I always feel welcome

Online booking doesnt work well.

I have enjoyed my sessions

Nice location with friendly staff

Very polite and professional staff.

Best massages ever!

Always great service

Best place ever!

Friendly with good service

Rude customer service