I have been coming to underground off and on over the years. When my original shop closed, I made the full transition over to Underground. Service has always been pleasant, always have my juice and coils in stock as well as reasonably priced products. This shop is definitely superior to others in town. I also might be biased but Trey is my #1 guy! Just kidding, the rest of the team is pretty great to!
Best customer service no matter who is working! They are all very knowledgeable and able to answer any question I threw at them! Today I was helped by Cole and he was just as friendly and helpful as Ive become accustomed to with the employees here! Check out Underground! You wont be disappointed!
Best place to go to get my vapes. Staff is friendly, clean environment, & prices are amazing! This is the ONLY place I will go to buy my vape. Cant ask for a better place thats for sure!
Best vape shop in Texas! Colt will never steer you wrong and they have the best selections available and the the best prices with a reward system that’s impeccable!!! I wish I could give them 6 stars!
Staff is very friendly. They are always ready to help with any questions. Great store for ur vapin needs.
Thou they do not say on the window, this store DOES carry CBD and Delta 8! The pricing is equal to the lowest prices I have seen in Gainesville. And I have done a store by store check!The people are knowledgeable, friendly and helpful. They know the products they sell. And the store is open and friendly in design too! All around a 5 star place and interaction. I would highly recommend Underground Vapes, as the best store in Gainesville!
We were very pleased service was amazing great selection of juices.. guys were helpful and friendly will defenatly recommend we will be back for sure
Best vape shop and staff ever! Trey is the KING of the vape world! Kirsten is incredible too!
Best Vape shop in Gainesville!!! Got everything you need plus some. The biggest selection of juice and disposables
Trey is amazing, knowledgeable polite and friendly. Has made us customers for life. Keep it up.
Amazing prices as well as amazing employees! The new ownership has really upped the quality and listen intently to your needs.
Excellent customer service and a huge variety of flavors, brands, and models to choose from!
Love it I always go there before anything .... will always send people here
Great place and great employees, always friendly and very helpful with all my vape needs. thanks
The only vape shop I go to. Service is top notch
I had been a loyal customer to Mistys for years, them having closed I felt a little empty. That was short lived, because I found underground. They have great pricing, great selection, and most of all a knowledgeable and helpful staff. I will be doing all my vape shopping here now and recommend them to anyone looking for a vape shop.
Best place every I drive 40 miles because they alway have what I need
Always has everything I need and good customer service
They are amazing great service and people!!
Get there as soon as you hit town they got everything you need .....
This actually my 2nd review of this facility. I am doing a 2nd one because I feel like great customer service needs to be recognized these days. this girl that works in the mornings is the absolute best. I walked in today not even knowing what I was looking for and she STILL knew exactly what was best for me. Explained everything to me and recommended a device. It is absolutely perfect and I am extremely happy! Saved me lots of money, time, and aggravation. I will happily give them all of my business for as long as she is an employee. She is fabulous.
Great service, perfect help.
Friendly staff and excellent selection.
Good place and have many choices
I love this place. I look forward to going to the shop because I always have a good experience there. Been a customer for quite a while now and will always be. I am usually assisted by a female staff member (do not remember the name) and she is absolutely amazing. Everyone there is!
Wont find a better bunch of folkes
The young lady that has helped me over the last 7 months has always been very helpful in finding my product compared to what I used in a Rockwall store before we moved here. Great products and great service. Very satisfied.
Dude this place is the best. The staff is extremely knowledgeable and helpful. They have a huge selection of premium and house juices. Their house juice could be sold as premium honestly because it really is better than any premium juice that Ive ever tried. 25 out of 10 definitely reccomend!
Every time I have been to underground the experiences have been more than expected. Great customer service, very nice people. The only issue Ive had is not having what I went in looking for...but I did come out a happy camper.You guys went out of your way to make me happy...so here is that 5th star... thank you and as long as I am here I will do business with no one else
My husband & I were traveling from Nevada back to Florida. We are in a semi and most places were impossible for us to get to. Not only did this shop respond immediately to my Facebook message, but gave us directions and guided us where to park with our load. They were the only shop I found in 3 states to have the coils I needed for my tanks. They also had an amazing juice selection. I was able to purchase everything we needed & left with two new juices! Prices were excellent and they were very knowledgeable. I will be a continued customer through their online ordering and if we pass through that town again.
I’ve only been to this vape shop a handful of times but it is the best one I’ve been to thus far. The prices are absolutely great compared to most and the smurf girl is the best employee. Always so sweet and talks me into good juices!
Quality juice. Good prices. Educated people. Whats not to like about the place?
I walked in this store intending to spend $50, I walked out having spent $150. Talk about a fantastic staff and reasonable prices. They never tried to sell me anything I didnt want. They just gave me all the options, with accurate pros and cons, and let me choose what I want.
We have been buying all of our vapor solution needs since Underground opened in Gainesville. John the owner is very knowledgeable on the products he sells. We know exactly what we are getting when we purchase it. The house solutions are mixed consistently and taste and smell great.
This is by far the best vape shop Ive ever been to! The staff was very knowledgeable about the products they sell.
Amazing service and best prices Ive ever seen. Staff was kind enough to answer any and all questions I had. Best experience I will for sure make the drive to Underground Vapes again!
Hands down best vape store in the area. If they dont have a juice that youd like, then theres simply something wrong with you. The owner is a really nice guy, and so are the staff. Ive been going here ever since they opened and have watched it continuously grow, even while the market becomes more flooded. They have something for everyone here.
Large selection of products, and loved the service! She took the time to answer my questions and will return more often!
Amazing customer service
Great prices and helpful staff. House juice is excellent. Best Vape shop in Gainesville, no equal. Use your Five Star reward points for nearly free coils!
The guy working was very friendly and its a nice shop; however, I came in knowing very minimal about vaping outside of my normal Juul. However, the Juul never hits consistently and has given me nothing but issues. So, I wanted something higher quality that was refillable. I figured going in person would be ideal, even if it did cost a bit more, it would be worth it for the advice and suggestions. I told the guy working that I wanted something that hit with a kick (throat hit) and was discrete in both size and cloud production, similar to the Juul. I was suggested to purchase the Smok Nord over the Novo 2 and I now realize this is probably the exact opposite of what I asked for. On top of this, I went online and realized I was sold the old Nord 1 ($30) version for the same price the new version is going for online. This Nord has absolutely no kick and is entirely unsatisfying. I used to smoke tobacco and went to the Juul as a similarly satisfying hit and buzz, yet with fewer side effects. That being said, this Nord vape was a complete waste of money. After messing with it most the day and trying different coils, Im literally sitting here trying to just get my Juul to work again. Frustrating, I probably would have been much better off simply purchasing online.Update**After the issue, John contacted me personally and took care of the issue entirely. I will forever stand by this shops dedication to their customers. Now I see why everyone in the extended Gainesville area only goes to this one place. Customer service like this goes a long way.
Extremely helpful! Great owners! Best place around!
I was in there about a week ago the guy who waited on me was rude i was asking questions he acted like he had no time to answer me there wasnt anyone else in the shop i will never go back there i only went in for 1 flavor i will find a different one Mistys vape shop is the only place i will be going for now on there very friendly there and they answer all my question
Super nice and helpful guy, Eric. Awesome juice selection, welcoming, comfortable atmosphere. Bought smok stealth, pocket mod and two juices. Very happy with our experience.
I was heading towards the casino and I had a burnt coil. Not only did they have the coil, they set me up with a new juice I have never had before.The fella working ran me through everything they had to find the right bottle for me . Very helpful.The amount of vapes and liquid this place has will bring me back for more on my next trip.
Me and my sister went in and bought like a little more that $200 worth of stuff all together. there was no one else open after 5 so we decided to try underground vapes. And the man in there was just so rude and didnt smile at all and being sarcastic asf. Being the first time going in there not knowing what all kinds of juices and mods they had it took like 20 so minutes to pick out a mod for my sister and like 5 bottles of juices he looked mad asf but just wasnt a good experience at all. Id rather wait until Mistys is open the next day rather than go back... To be honest first time experiences does a lot, I hope the attitude changes..! And kind of over priced.. Other than that I like the juice and the set up!
The staff is so friendly! The newer female employee thats been working on the weekends was incredibly nice even though she wasnt able to spend the whole holiday with her kids. Shes so helpful and very knoweledgable about the products, which, I think are fairly resonable for the most part. The only thing that leaves something to be desired is their more upscale juices, but thats just me. Itd be cool to see like a flavor of the month, maybe an email that describes it. Also, I have to wonder, with all that space, why dont they do something? Different kinds of products? Consignment? Clothing/ Accessories/ Glasses? Hookah bar in the back? Novelty adult type items (siniliar to Spencers and those little stores that sell things for tobacco use only?) So many possibilities!, but still pretty good overall! I will def keep coming back!
My husband and I love this place. This is the only vape shop we have shopped at for so many years! Cool staff, good products, and clean environment! I would definitely suggest coming here for you vaping needs! They will get you exactly what you need!
I absolutly LOVE this vape shop!!! I went there needing alot of stuff after going to the really bad other place in town called vaporcents! i am so happy with the customer service, my e-juice, and my new tank! They are completly legit and up to date on all there products! There juice is high end qaulity, and they dont put and crap like everclear in there products like the vaporcents shop does! My lungs are back to normal, and im not coughing anymore! They have the 120ml sizes that i love! I just cant say enough about this wonderful place!!! This is my new place for sure!!! THANK YALL SO VERY MUCH!!!
Carries the most delicious and most relaxation-inducing peach ring gummies I have ever found. Both my wife and I are terrible insomniacs and we got our first nights of solid sleep in months. Definitely only buying CBD gummies at Underground Vapes in the future.
Best vape shop around!!!
Hands down best vape shop in Gainsville. Been in a few times and came in this morning. Well organized and well knowledged on offering flavors that you are interested in. I work on the road and try and find shops in the area I’ll be in and I definitely found my store in this area.
Excellent customer service!! Well versed in the products they sell and handle!! Over all great experience. Best vape shop in Gainesville hands down!
Nice vape shop with a great selection if you want it they usually have it. Helpfull staff. The price for things are a little higher then what I am used to seeing for some items.
The one staff member that I met has always been very open and nice. He doesnt mind explaining things, even though I know o ask too many questions
Love Underground Vapes! They have best people working there....so helpful, knowledgeable, and easy to talk to. They make the best house juice! Only vape shop I will ever go to.
It was amazing. They have a good verity of vape juice. The customer service is fantastic. I would recommend underground vapes over misty any day.
Went in today to get my new tpriv. Taylor was fantastic giving me options and was a huge help. Will be back!
Taylor was a great help. He was able to provide me the items and education I needed about vaping. Thank you.
Excellent and friendly service, knowledgeable staff and all the best gear and juice you could want
Great service, wide variety of the best mods and premium juice, even make their own house juice that is amazing!
Fantastic store, Ive been going for years now. Great selection and pricing.
What did you say about this place? Excellent! Very spaces with plenty of couches. Nice variety of juices and a excellent staff!
Absolutely love this place. The people are really nice and help with any questions you may have.
Great customer service. Plenty of inventory.
The staff is amazing. Nothing but great service. Their prices are more than reasonable as well.
Awesome quiet little place! Had a great experience! Awesome prices on their house juices too!!!
This place is PHENOMENAL and has so much! Everyone there is so helpful, knowledgeable, and the prices are great. Check them out.
Great shop, great pricing, friendly outgoing staff , thumbs up , A+++++++Thanks Underground Vapes!
Wayyyyy better than cape cents they price to high. I bought a aspire tank from underground then went with friend to vapor cents and the price for the track went up $4
Nice environment, clean and well organized, helpful staff, very knowledgeable about products and how best to fulfill my needs
Nice to find a shop with some quality juice and the same high end mods that you typically only see online. By far the best e-cig shop in the county.
Very clean, very knowledgeable, very polite and they dont carry cheap knockoff products that explode in your pocket.
Great vape shop with good selection of juices and mods. Knowledgeable staff has been bery helpful to me.
So helpful! Love the people there! Friendly and great customer service!
Very friendly and helpful! Great prices on ejuice! I highly recommend!
One of the best Vape shops around.
Im not much of a caper but I really enjoy coming here with my fiancee. The staff are so welcoming
So many different flavors. Cant figure out what you want? They can make you what you want. Amazing vape shop!
Best vape shop around
Owner/Manager is very knowledgeable and helpful. Great prices. Great service.
Employee was very helpful. Large selection. Large building, easy to find. Fair pricing.
Super helpful and great prices! Definitely will be a repeat customer👍
Really awesome staff. Great juices good prices.
Great staff, great prices, excellent selection. I am a repeat customer.
I honestly think Underground Vapes is the best place to get what you pay for including the fact the the products that you get here actually last longer and the prices are cheap
Cool place
Staff was knowledgeable and friendly. Great selection of products.
Felt like guy working couldnt be bothered to answer a couple questions. Ill go somewhere with better costumer service...
Real nice place a people. Very helpfull. Bought a Breeze and vape oil....
This place is amazing! Their staff is really nice and friendly!
Great place for your vapeing supplies, good atmosphere friendly and helpful employees
Love this place. Always good service and selection.
Excellent selection and great staff. Definitely recommend.
Great people.
Superb customer service and selection, I highly recommend Underground Vapes!
Nice , friendly and helpful staff! My go-to place for my vaping needs.
Awesome staff, very helpful!! Great flavors to choose from!
Underground Vapes is hands down the best Vape shop. Quick service, amazing staff, and huge section!!
Great juice selection, helpful staff, shop wirth confidence!
Best vape shop around. Great selection of devices. Best selection of juices.
Great place, friendly workers. Very helpful and knowledgeable.
Great selection of premium juice lines and tons of awesome devices.
Great selection good prices lots of flavors of juices
Awesome 👌 👏
Great place. Alot of juices a big variety.
Pretty large place and selection. Excellent service.
Little different under new management but still the place to go for all your vapin needs
Great sales. Friendly helpful staff
Eric is super nice! Ask for his help when he is there!
Very nice staff and great prices
Some of the best deals on fluid and any products you might need.
Great selection, competitive prices, nice folks.
Good prices dang tasty flavors hours inconvenient for the nocturnal
Great juices and amazing customer service.
Knowledgeable helpful. They carry hometown hero
Great prices, staff and products
Great shop and knowledgeable staff!
The ONLY thing I dont like is that it is over 100 miles from where I live.PRICES!SELECTION!OUT-STANDING SERVICE!
Good prices, cool staff
John and his team are the best in Gainesville!
Great place friendly helpful staff
Great service and great prices!
Sounds more about the product I needed and very unfriended
Dude this is shop GAINESVILLEI DRIVE LONE STAR TRANSPORTATIONDUDE THIS IS RAD.
Great place !
Always friendly and very helpful
Love this place . Helpful and kind
Great service, great juice!
Informative, friendly and priced mildly.
Love it. Definitely recommend
The lady was very helpful!!
Great deals here
Largest juice selection in town
Great Customer service
I just love underground!
Everything I need is in here!
Awesome place!
Good people
Good service
Very helpful
Awesome :)
Pricey
Underground has a big selection of disposables and fair prices.
Very helpful
Good people